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Delivery Policy

Orders:

Our full payment pre order policy is very simple and straight forward, you may place your pre order item by submit the non-refundable deposit, and once the item is in stock, we will ship the item immediately.

The reason of pre ordering is because some of the item might only produced in limited quantity; therefore we might not have the 'pre order item' in stock when it has released, so by placing your pre order, we will 100% guarantee reserve them for you.

All pre order item post will state the release period; please do understand the risk of being delay before placing your pre order, and we are not responsible and accept the deposit refund due to release schedule is being delay. At last, all pre order deposit are not refundable

**Pre Order photos are mainly prototype shown, final product may be slightly different**

Stock Order:

Items ships out in 2-3 days for stock items. Orders will be sent by Checkout Express/ Speedpost Hk/ UPS . Shipping leadtime would be 3-14 business days after shipped. This time frame is not guaranteed and does not include time taken by customs in your country to clear the package.

Deposit Preorder:
Pay deposit first to preorder. When item release, we will send to the email of deposit order for the request 2nd payment. Please make sure our email toyzmetaverse@gmail.com is not filtered or blocked. And Please log into the same account of paying deposit to pay the balance.

Full Payment Preorder:

Pay full amount upfront and we will ship items 2-3 days when arrive at our warehouse. You can update your shipping address by editing your order at account dashboard or contact us at toyzmetaverse@gmail.com / instagram @toyzmetaverse

Key Tracking Events

The following key events are traceable on the tracking URL generated. In practice, there will be more events to regularly update the shipment progress.

1. Pickup Scheduled

2. Arrived Spaceship Warehouse

3. Processed at origin hub

4. Uplifted

5. Arrived at destination airport

5. At customs (if goods are held in customs)

6. Arrived at destination processing facility

7. Tendered to final mile carrier

8. In transit

9. Out for Delivery

10. Delivered