We will always try our best to satisfy your expectation and fulfill your interest by sourcing different brand or kind of quality merchandises; however not all products are perfect due to differentiation in each person preference.
Return will be eligible if item is found to have defect or missing parts, we will require evidence or photos proof by email us to Toyzmetaverse@gmail.com ; and we will try to resend you the missing part or arrange the return shipping.
We will not accept any return under below condition:
-improper use or lack of maintenance
-opened and used items
However, we will responsible for the shipping if:
you have received a totally different item from what you have paid for
under any circumstance, it is clearly the mistake was made by us that cause certain damage of the item
*if return is required, please do contact us before proceed the shipment; otherwise it wont be eligible under our return policy*
*always do contact us by email: Toyzmetaverse@gmail.com before taken any action*